Strictly 21+ · Age Verification Enforced

Responsible Gaming at main24 — Because Playing Safe Matters

At main24, we believe that gaming should always be an enjoyable form of entertainment — not a source of stress, financial strain, or harm. Our responsible gaming programme is one of the most important parts of what we do, and it applies equally to all Malaysian players across Kuala Lumpur, Penang, Johor Bahru, and beyond.

This page explains our 21+ age policy, the tools we provide to help you stay in control, how to recognise when gaming may be becoming a problem, and where to find help if you need it.

Important Reminder: Gambling is for entertainment purposes only. It is not a reliable way to make money, pay debts, or solve financial problems. Always play within your means and set clear limits before you start.

If gaming is causing you or someone you care about distress, main24's self-exclusion tool is available immediately — 24/7 — via Account Settings or by contacting our support team at [email protected].

Our 21+ Age Policy

main24 enforces a strict minimum age of 21 years for all account registrations. This is not a formality — it is a firm, non-negotiable commitment that we implement through mandatory KYC identity verification for every new account holder.

When you sign up for a main24 account, you will be asked to verify your identity and age using a valid government-issued document — your Malaysian MyKad or passport. We verify date of birth and identity before your account is fully activated. There are no exceptions to this process.

Unlike platforms that rely on a checkbox declaration of age at registration, main24's age verification is backed by document checking. If we have any reason to believe an account holder may be under 21, the account is suspended immediately pending verified documentation.

Attempting to circumvent our age verification process — including using another person's identity documents — is a serious breach of our Terms & Conditions and may be referred to relevant authorities. Any winnings associated with an underage account will be forfeited and deposits returned.

Strictly prohibited: Access to main24 by any person under 21 years of age. If you are under 21, please do not attempt to register an account.

21+
Minimum Age Requirement
Enforced via mandatory KYC document verification
MyKad / Passport
Document verification required
Zero Tolerance
Underage accounts suspended immediately
Responsible Gaming Tools at main24

Every main24 account comes with a full set of responsible gaming tools — available 24/7 in Account Settings. You don't need to contact support to activate most of them; they are self-service and take effect immediately.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is reached, further deposits are blocked until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it applies — this delay is intentional and is designed to prevent impulse decisions.

Loss Limits

Cap the maximum net loss you can sustain across all game categories within a defined period — daily, weekly, or monthly. When your net loss reaches the cap, you will be unable to place further bets until the period resets. Like deposit limits, reducing a loss limit is immediate; increasing one requires a 24-hour cooling-off period.

Session Time Limits

Set a maximum session duration. When your session reaches the limit, you will be automatically logged out and will not be able to log back in until a cooling-off interval has passed. This tool helps prevent extended, unintended gaming sessions that can lead to poor decision-making.

Reality Checks

Configure periodic pop-up notifications during your gaming sessions that display your current session duration, net winnings or losses, and a reminder to take a break. Reality checks can be set to appear every 15, 30, 45, or 60 minutes. They are designed to interrupt the "flow state" that can cause players to lose track of time and money.

Take a Break

Take a short-term break from the main24 Platform — 24 hours, 3 days, 7 days, or up to 30 days — without permanently closing your account. During the break period, you will be unable to log in, deposit, or place bets. This tool is ideal if you want a temporary pause while keeping your account intact.

Self-Exclusion

Request a longer-term or permanent exclusion from the main24 Platform. Self-exclusion takes effect immediately upon confirmation and applies across all game categories — sportsbook, live casino, slots, poker, and crash. Exclusion periods range from 6 months to permanent. To self-exclude, go to Account Settings or contact our support team directly.

How to Activate Self-Exclusion

Self-exclusion at main24 is designed to be straightforward and immediate. If you have decided that you need to stop playing for a significant period — or permanently — here is how to do it:

1
Log in to your main24 Account

Access the Platform via the main24 login page and navigate to Account Settings in the top-right menu.

2
Go to Responsible Gaming

Within Account Settings, select the Responsible Gaming section. You will find all available tools here, including Self-Exclusion.

3
Choose your exclusion period

Select from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. We recommend erring on the side of a longer period if you are unsure.

4
Confirm and exclude

Confirm your decision. Self-exclusion takes effect immediately. You will receive a confirmation email and will be logged out of all active sessions. main24 will also suppress marketing communications to your email address during the exclusion period.

5
Contact support if needed

If you are unable to access your account to activate self-exclusion, contact us immediately at [email protected] or via live chat. Our team will process your exclusion within minutes, around the clock.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of background, income, or how long they have been playing. The signs are not always obvious — particularly in the early stages. main24 encourages all players to regularly reflect on their gaming habits.

Ask Yourself Honestly
Do you spend more time or money on gaming than you originally planned to?
Have you tried to cut down on gaming but found it difficult?
Do you chase losses — continuing to play to try to recover money you've lost?
Has gaming begun to affect your work, studies, relationships, or finances?
Do you feel anxious, irritable, or restless when you are not able to play?
Have you hidden your gaming activity from friends or family?
Have you borrowed money or sold belongings to fund gaming?

If you answered "yes" to two or more of these questions, you may be experiencing problem gambling behaviour. Please reach out for support — it takes courage to ask for help, and help is available.

Support Resources for Malaysian Players

If you or someone you know is experiencing difficulties with gambling, these free and confidential support services are available in Malaysia. All services below are independent of main24.

Befrienders Malaysia
03-7627 2929

Free, confidential emotional support. Available in English, Bahasa Malaysia, and Mandarin. Open 24 hours daily.

Talian Kasih
15999

Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Free call, available 24/7.

Hospital Psychiatric Units
Walk-in / Referral

Public hospitals in KL, Penang, JB, and other major cities have psychiatric and addiction counselling services available via GP referral or self-referral.

main24 Support
24 / 7

Our team can activate self-exclusion, apply account restrictions, or connect you with help. Contact us at any time via live chat or [email protected].

Our Commitment as a Platform

Responsible gaming at main24 is not a section buried at the bottom of our Terms & Conditions — it is a genuine operating commitment that shapes decisions at every level of the platform. Here is what that commitment looks like in practice.

main24 does not incentivise players who are on a loss streak to continue playing. We do not send marketing communications to players who are approaching or have exceeded their deposit limits. We do not make self-exclusion difficult to activate — it is prominently placed in Account Settings and can be processed via live chat in under five minutes, any time of day or night.

Our game design standards require that all slot titles display their RTP prominently. Our sportsbook shows running account balances in real time. Our crash game lobby shows players a history of their recent results — not to encourage continued play, but to give context. Transparency about odds, outcomes, and account position is a core part of how we operate.

We train our customer support team to recognise indicators of problem gambling in player interactions and to respond with empathy rather than upselling. A player asking how to set a deposit limit gets helped — not redirected to a new promotion.

main24 operates to international gaming authority responsible gaming standards. We are committed to upholding those standards consistently and improving our responsible gaming programme over time based on player feedback and industry best practice.

No Targeting of At-Risk Players

Players who have activated responsible gaming tools, approached their deposit limits, or requested a break are excluded from all promotional communications. main24 does not send bonus offers to players showing signs of disordered play.

Full Transparency on Odds & RTP

All games display their theoretical return-to-player (RTP) percentages. Sportsbook odds reflect a margin that is visible to all players. main24 does not manipulate odds or RNG outcomes — our RNG games are independently certified to international standards.

Staff Training & Awareness

All main24 customer support staff are trained in responsible gaming awareness, including how to identify indicators of problem gambling, how to respond sensitively, and how to direct affected players to both platform tools and independent support resources.

Robust Self-Exclusion Enforcement

Self-excluded players are blocked from logging in and registering new accounts using the same identity documents. main24 actively checks KYC data against its self-exclusion register during new account applications to prevent circumvention.

Tips for Healthy, Enjoyable Gaming
Set a Budget Before You Start

Decide how much you are comfortable losing before you open any game or market. This is your entertainment budget — treat it the same way you would a cinema ticket or a meal out. If you use it up, stop. Don't reach for more money to chase what you've spent.

Watch the Clock

It is easy to lose track of time when gaming. Set a time limit before you start — not just a money limit — and stick to it. main24's session time limit and reality check tools are built exactly for this. Use them.

Never Chase Losses

Chasing losses — increasing bet sizes or continuing to play to recover money already lost — is one of the most common paths to problem gambling. Accept that losses are part of gaming. The odds do not change based on how much you've lost so far.

Play for Fun, Not Profit

The house always has a mathematical edge over time. Slots, roulette, and most casino games are designed to pay back less than is wagered in aggregate. Winning is possible and enjoyable — but treat it as a bonus, not a financial plan.

Keep Balance in Your Life

Gaming should be one of many things you enjoy — not the primary one. If you find that gaming is crowding out time with family, friends, or other activities you used to enjoy, that's a signal worth paying attention to.

Use the Tools Provided

Responsible gaming tools are most effective when set up proactively — not reactively after a bad session. Take five minutes before your next session to set a deposit limit and a session time limit in your main24 Account Settings. Future you will thank present you.

Need Help or Want to Set Limits?

main24's responsible gaming tools are available right now in your Account Settings. Or contact our support team 24/7 — we're here to help you play safely, within your means, and within your limits.

21+ only. Gambling is for entertainment only. Please play responsibly and within your means.